Terms of Service

The agreement

By creating an account you agree to these terms with <TODO: юридическое лицо>. If you are agreeing on behalf of a company, you confirm you are allowed to.

What the service does

Chatera connects an AI manager to a WhatsApp number you control, answers your customers using the information you provide, and shows you every conversation with the ability to take over at any point.

The product is under active development. Features change, and some are labelled as previews; we will not remove something you rely on without notice, but we will not promise that today's behaviour is permanent either.

Your account

Keep your sign-in details to yourself, keep your contact address current, and tell us if you think someone else has access. Anything done through your account is treated as done by you.

What you are responsible for

The manager speaks as your business, so what it says is your responsibility in the same way an employee's words would be.

• The accuracy of the prices, availability, terms and facts you give it.
• Having a lawful basis to exchange messages with the people who write to you, and honouring their requests to stop.
• Complying with the WhatsApp Business Messaging Policy and Meta's terms. A breach of those can get the number banned, and that decision is Meta's, not ours.
• Not using the service for unsolicited bulk messaging, for anything illegal, or for advice that regulation reserves to a licensed professional.
• Not attempting to break, overload, reverse-engineer the hosted service or circumvent its limits — the source you are welcome to study is in the public repository.

What the AI produces

Replies are generated by a language model. They can be wrong, and no configuration makes that impossible. You keep the ability to read every conversation and to intervene, and you agree that a commitment the manager makes to a customer — a price, a slot, an order — is between you and that customer.

Where a mistake would be expensive, configure the manager to hand the conversation to a human instead of answering.

Third-party services

The service depends on WhatsApp, operated by Meta, and on third-party model providers. Their outages, policy changes and account decisions affect the service and are outside our control. We will tell you what we know when it happens, and we cannot promise an outcome we do not decide.

Fees

Paid plans are billed in advance for each period, at the amounts shown on the pricing page: <TODO: цена> per period, plus any usage above what the plan includes. Prices are exclusive of taxes unless stated otherwise: <TODO: налоговый режим>.

Refunds: <TODO: политика возвратов>. If an invoice goes unpaid, we may suspend the service after notifying you, and we will keep your data for the window described in the privacy policy before deleting it.

Open source, and what these terms do not cover

The Chatera core — the reply engine, the WhatsApp adapter, the inbox, the model adapters and the tools — is published under the MIT licence. You may run it, modify it and deploy it commercially without any agreement with us, and these terms have nothing to say about that. What they cover is the service we host: the managed connection, the AI-Builder, billing and support.

Content and intellectual property

Your business content and your conversations remain yours. You grant us the licence needed to store and process them in order to run the service for you, and nothing beyond that.

The hosted service, the brand and the closed components remain ours.

Availability and support

We aim to keep the service running continuously and we do not promise a specific uptime except on plans that include an SLA: <TODO: условия SLA>. Support is provided by email at support@chatera.ai, with response targets by plan: <TODO: сроки ответа поддержки>.

Suspension and termination

You can close your account at any time. We may suspend or close an account for non-payment or for a breach of these terms, with notice where the circumstances allow it.

After closure you can export your data for <TODO: срок экспорта данных>, after which it is deleted as described in the privacy policy.

Disclaimer and liability

The service is provided as it is. To the extent the law allows, we exclude implied warranties, and our total liability for any claim is limited to the fees you paid in the <TODO: период расчёта ответственности> before it arose.

Nothing here excludes liability that cannot lawfully be excluded.

Changes

We may change these terms. Material changes are announced <TODO: срок уведомления об изменениях> in advance, and continuing to use the service after they take effect means you accept them.

Governing law

These terms are governed by the law of <TODO: применимое право>, and disputes are subject to <TODO: подсудность>.